Astound Digital has created AI-Powered Field Service Accelerators to help companies transform their field service organizations in the following areas: optimizing technician scheduling, preventative maintenance, disrupted dispatcher and technician experiences, supply chain and parts impacts, and more! These are used along with our Astound Swift AI enabled SDLC to implement solutions for our clients that can deliver business results faster.
In this luncheon, join Astound’s CEO, Bill Donlan, and our top Field Service global experts, Wes Garlock and Emilee Demore, to learn how Astound’s SFS Accelerator Toolkit will help you get the best outcomes at speed from your Salesforce Field Service investment.
Astound Digital is pleased to welcome Neuron7.ai to the lunch, with CEO & Founder, Niken Patel sharing how Neuron7’s Service Resolution Intelligence provides turn-by-turn guidance to resolve field service issues, seamlessly integrated in Salesforce. To connect with Neuron7 at Dreamforce and learn more about their trusted AI for complex service environments, stop by booth 8 in the AI showcase.
***Astound Digital will have a videographer and a photographer onsite at this event. By attending this event, you consent to your image, voice, video, or all 3, being used for marketing and promotional purposes post-Dreamforce. In addition, you waive any right to inspect or approve the finished video recording.***
Bill Donlan is a proven technology leader who brings more than 35 years of executive management and enterprise consulting experience to his role as CEO of Astound Digital. His career has included global leadership roles at Accenture, Capgemini, and now Astound, where he advises Fortune 100 organizations across all aspects of technology, and leads customers through their enterprise business transformation programs in Sales, Marketing, Customer Service, Field Service, Partner/Vendor Management and E-Commerce.
At Astound, Bill advises C-suite executives in retail, consumer goods, manufacturing, aerospace and defense, and life sciences as they develop their digital transformation strategies and roadmaps. His counsel has helped numerous organizations improve their customer and value chain relationships through a combination of business strategy, process tuning and industry best practices, and technology integration.
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Wes Garlock has joined Astound as a delivery leader specializing in Field Service with over a decade of international consulting experience. He possesses extensive techno-functional expertise in the SFDC platform, fully understanding its capabilities, limitations, and partner ecosystem. Having executed enterprise-level implementations across Marketing, Sales, Service, and Field Service, Wes has a successful track record in various sectors, facilitating transformation initiatives and improving operational efficiencies with quantifiable results. Additionally, he has deep knowledge in new SFDC technologies, system integration, and enterprise architecture, which he leverages to provide impactful thought leadership at strategic and operational levels.
Emilee Demore is a lead consultant at Astound with a blend of business acumen and technical skills, bridging the gap between business needs and development. She has a proven track record of implementing Salesforce core cloud solutions, specializing in Service and AI initiatives across various industries. Her passion is continuous learning and commitment to delivering exceptional results.
Niken is the CEO and co-founder of Neuron7.ai, the leader in Service Resolution Intelligence, using AI to transform complex service organizations with fast, accurate resolutions at scale. Niken has 20+ years of experience in service and support, making 400+ customers successful in the last two companies that he led. As a serial entrepreneur and senior leader in high-growth technology companies, Niken has experience in strategy, sales, marketing, M&A, and board duties, with an excellent track record of growing companies from a nascent stage to successful enterprises that create tremendous value for customers and stakeholders.
